FAQ
Wie können wir dir helfen?
Antworten zum Erstellen von Musikvideos und Songs, zum Veröffentlichen in der Community sowie zu deinem Konto und deiner Abrechnung.
Antworten zum Erstellen von Musikvideos und Songs, zum Veröffentlichen in der Community sowie zu deinem Konto und deiner Abrechnung.
YouCam Muse is an AI-powered music video and song creation and publishing platform available on iOS, and web. It lets you generate and publish original Music Videos (MVs) and Songs enhanced by AI — and share them with a growing community of creators.
YouCam Muse is available on:
For the best experience, we recommend using a device with at least 3 GB of RAM and a stable internet connection.
Download YouCam Muse from the App Store or visit youcammuse.ai. Tap "Sign Up" and register with your email address, or continue with your Apple or Google account. You can start creating content immediately after signing up —subscription plan is required for generating content.
The Free plan lets you explore content within platform. Premium unlocks MV and Song generation. See the Subscription & Premium section below for more details.
From the Home screen, tap the “+” button and select “Music Video (MV)”. Choose an MV type and a song, then describe your video idea with a text prompt or select from available templates. You can optionally upload a character photo and customize additional settings, including aspect ratio, video quality, MV title and author (displayed in the opening frames), subtitles, and watermark.
When ready, tap “Create Music Video” and choose either “Storyboard First” or “Create MV Directly.” The entire creation process typically takes about 5 minutes, depending on your network speed.
Yes. When adding a music track, tap "My Music" to import a track from your device. Please ensure you have the rights to use any music you upload. User-uploaded audio is subject to content moderation and copyright checking. Alternatively, choose from our royalty-free music library or use an AI-generated Song you created in YouCam Muse.
Once an MV is published to the community feed, you cannot re-edit the video content. You can update the title, description, and cover photo from your profile → tap the post → "Edit Post Details". To make significant changes, you will need to delete the post and re-upload the revised version.
AI Song generation lets you create an original song from a text prompt — describe an idea, genre, or mood style, and our AI will compose and produce a full audio track for you in seconds. Generated Songs can be published directly to the community feed or used as the music track for your MV.
Tap the "+" button on the home screen → select "AI Song". Enter a text prompt describing the song you want (e.g., "an upbeat K-pop track about summer memories"). Choose a genre style if desired, then tap "Generate". Your song will be ready within 30–60 seconds.
No. Subscribers can create as many AI MVs and AI Songs as they like, as long as they have enough credits available for each creation.
Yes. If you’re a paid subscriber, you can use AI-generated songs created with YouCam Muse for lawful commercial purposes, including publishing, distributing, and monetizing them outside the app.
Commercial usage rights are subject to YouCam Muse’s Terms of Service and applicable third-party rights and laws.
Song generation prompts are reviewed by our text moderation system before the audio is generated. Prompts that contain explicit language, hate speech, instructions for harmful content, or descriptions of illegal activity will be rejected. If your prompt was rejected in error, try rephrasing it and avoid flagged terms. Repeated violations may result in temporary suspension of Song generation access.
After completing your creation, go to My Creations and tap “More” to find the publishing option. Tap “Publish”, and your content will be submitted for moderation before being published.
Go to the in-app profile → Send Feedback screen, describe the issue and upload a screenshot of the inappropriate content or account, and submit your report. Our support team will review your report, typically within 24 hours.
Go to your Profile page → tap "Edit Profile" icon. You can update your nickname and profile photo. Changes are saved immediately and visible to other users right away.
Go to Profile → Settings → Delete Account. You will be asked to confirm your identity and acknowledge that all content and data will be permanently deleted. This action cannot be undone. If you have an active subscription, cancel it first to avoid future charges (the subscription will not be cancelled automatically when you delete your account).
YouCam Muse is built by Perfect Corp., which complies with GDPR, CCPA, and other applicable data protection regulations. Your personal data is encrypted in transit and at rest. We do not sell personal data to third parties. Review our full Privacy Policy at youcammuse.com/privacy.
All user-published Music Videos (MVs) and Songs go through an content moderation review before appearing in the community feed. Most content is approved within 24 hours. During weekend or peak hours, review times may extend to up to 2-3 days. If your content has been pending for more than 3 days, please contact our support team via in-app feedback. Content that violates our Community Guidelines will be rejected and you will be notified with the reason within app or web.
The following content is prohibited and will be removed:
Please review our full Community Guidelines at youcammuse.com/guidelines.
Content can be removed after publication if it is reported by users and subsequently found to violate our Community Guidelines. You will receive an email with the specific policy that was violated. Removed content cannot be restored.
If you believe your content was removed in error, simply reply to the notification email with your User ID and the title or name of the creation. Our review team will assess your appeal within 3–5 business days.
Violations are tracked cumulatively. First violation: a warning. Second violation: temporary suspension of publishing privileges (72 hours). Third violation: 30-day suspension. Severe violations (e.g., CSAM, imminent harm) result in immediate and permanent account termination, regardless of prior history.
Tap the crown icon (👑) anywhere in the app, or go to Profile → Subscription Plan → Choose a Credit Pack. Then confirm payment through the App Store checkout.
Yes. When you sign in with the same account, your account, credit balance, and projects are synced across the YouCam Muse app and web, so you can easily switch between platforms and continue creating.
Please note that subscription cancellations and refunds must be handled through the original platform where you made the purchase. For example, if you subscribed through the app, cancellation or refund requests must be processed through the corresponding app store. If you subscribed on the web, they must be handled through the web purchase channel.
To cancel your YouCam Muse subscription:
Cancellation takes effect at the end of your current billing period. You will retain Premium access until then.
Refund eligibility depends on the platform:
Subscription and Credit purchases are generally non-refundable once billed, unless required by applicable law.
This is usually a sync issue. Try these steps:
Please try the following steps:
If the crash persists, please report it via Profile → Send Feedback, and include your device model and OS version.
The most common causes are:
Try switching from mobile data to Wi-Fi, or compress your video before uploading. If the error continues, contact our support team with the error message shown.
In-app and web: Profile → Send Feedback
Response times are typically within 1 business day. Please include your account user ID, the device model and OS version, and a description of the issue (with screenshots if available).
We love hearing from our community! Submit feedback via:
Feature requests and ideas from our community directly inform our product roadmap.
Sende uns die Details. Unser Support-Team antwortet innerhalb eines Werktags.